Phone receptionist from Frankfurt am Main
Alfa Asistan answers your real phone line on the first ring. It switches language mid-call, checks the live calendar or table book, and sends a WhatsApp confirmation before the caller hangs up. Built for clinics that take patients from abroad, restaurants that cannot leave the floor, and field teams that are already on a job.
Three operations, one line
Alfa Asistan is not a generic switchboard script. It follows the rules of the operation on the line: a clinic’s fee range, a dining room’s live covers, a dispatcher’s real route.
01 · Clinics
Patients call from another time zone, often after your coordinators have left. The next clinic that answers takes the consult.
02 · Hospitality
The phone rings in the middle of service, and after the pass it rings to nobody. Empty covers do not wait until morning.
03 · Field
When every engineer is already on a job, the office line becomes a waiting room. Alfa Asistan qualifies the fault and files the next real slot.
On your number
Keep the number patients and guests already dial. Alfa Asistan can take every call, or only the ones that hit a busy tone, a lunch break or a closed office. If the caller changes language halfway through, the receptionist changes with them. There is no transfer to a second line.
The caller dials you. There is no detour through a branded switchboard they do not recognise.
More than 30 languages. The switch happens inside the call, which is what health-tourism intake actually needs.
Doctor’s calendar, ARM table inventory or the duty board. The slot offered is a slot that exists.
Book, change or cancel. WhatsApp to the caller. Your team receives a structured summary and can pick up anything unclear without a retelling.
European data sovereignty
Alfa Asistan runs on infrastructure in Frankfurt am Main, or on your own servers if the record must not leave the building. On your hardware we run a local speech model and local language and voice models that we develop for this job. Call content is not handed over to train someone else’s models.
GDPR is the design, not a badge added later. The caller hears at the start that an assistant has answered. What remains is the booking: who called, what they needed, which time was written down. Unauthorised recording of the spoken word is a criminal offence under German law, so there is no audio file sitting in a folder.
GDPR
What is stored, where it sits and when it is deleted is agreed before the first real patient or guest calls.
Record
Your coordinators get a structured note they can act on. They do not get a recording to scrub for a name.
Place
Frankfurt, or on-premise in your own building with a local speech model. Same operating idea, different front door.
Limit
If the assistant is unsure, or the caller asks for a person, the handover carries the summary. Nobody starts the story again.
Missed-call revenue
Use your own figures. A missed implant consult, an empty four-top and a heat-pump visit are not the same ticket. The currency is euro, because that is how we quote the pilot from Frankfurt.
Who picks up the build
Agen Alfa was founded by Eray Ayverdi and Neşe Cındık. We build Alfa Asistan in Frankfurt am Main, the same city the line can be hosted from. The 14-day pilot is run with us, not handed to a distant call centre.
Computer engineer. Systems that are not allowed to miss the ring.
Computer engineer. Software a coordinator will actually trust at 8 in the morning.
Before the first live call
Yes. Calls divert to Alfa Asistan all day, or only when you are busy, at lunch, or closed. Patients and guests dial the number they already have.
Alfa Asistan switches in the same call. There is no second transfer. More than 30 languages are available, including English, German, Turkish and Arabic. That is the point of health-tourism intake.
No audio file is kept. Unauthorised recording of a conversation is a criminal offence under German law. Your team receives a structured summary: who called, what they needed, which time was booked. The caller is told at the start that an assistant has answered. Retention is agreed before the pilot.
In Frankfurt am Main, or on servers in your own building. The on-premise deployment uses a local speech model and local language and voice models. Conversations are not used to train outside models.
Fourteen days on your real number, with your greeting, your fee range or house rules, and your calendar. It ends on its own. There is nothing to cancel and no obligation to continue. Pricing comes after we have seen the operation, because a clinic calendar and an on-premise install are not the same scope.
Your team takes it. The callback includes the summary, so the caller does not repeat themselves. Where you set it up, the call can also be passed straight through. Medical advice is never given. An emergency is directed to the local emergency number, not booked into a routine slot.
14-day risk-free live pilot
We put Alfa Asistan on the calls you currently miss, for 14 days. Greeting, boundaries, which calendar is written to, and who receives the summary are set with you. When the fortnight ends, the line returns to how it was. Continuing is a decision, not a default.
